1. Host Verification & Screening
- Background Checks: Verify hosts’ identities through government-issued IDs, criminal background checks, and other relevant documentation.
- Profile Verification: Implement a multi-step verification process, including video introductions and social media account linkage.
- Review System: Allow users to leave reviews and ratings after each interaction. Highlight highly-rated and trusted hosts.
2. Secure Communication
- In-App Messaging: Require all communication to happen within the app to monitor and flag inappropriate or unsafe behavior.
- Safety Keywords/Alerts: Use AI to detect concerning language and alert moderators if flagged.
- Emergency Contact Sharing: Allow travelers to share trip details, including location and host identity, with a trusted third party.
3. Code of Conduct
- Host & Traveler Guidelines: Establish clear behavioral expectations for both parties, with zero tolerance for harassment, discrimination, or illegal activity.
- Cancellation Policies: Define terms for rescheduling or canceling meetups to avoid exploitation.
4. Safety Tools
- SOS Button: Provide a one-touch emergency alert that notifies local authorities and pre-saved contacts.
- Live GPS Tracking: Allow travelers to enable live location sharing with trusted friends or family during activities.
- Check-In Notifications: Send automated prompts to travelers to confirm safety throughout their experience.
5. Insurance & Liability
- Travel Insurance Options: Partner with insurance providers to offer plans covering accidents or emergencies.
- Liability Waivers: Clearly define the app’s role and limit liability for accidents or disputes while ensuring legal safeguards.
6. Host Training
- Cultural Sensitivity: Train hosts to provide culturally respectful and inclusive experiences.
- Safety Practices: Educate hosts on managing emergencies, understanding legal implications, and ensuring traveler comfort.
7. Moderation & Reporting
- Complaint System: Offer easy in-app options to report misconduct, with a rapid response team addressing issues within 24 hours.
- Ban and Blacklist System: Immediately remove users who violate safety policies or are flagged by multiple travelers/hosts.
8. Transparent Pricing
- Pre-Set Costs: Require clear upfront pricing to avoid disagreements or exploitation.
- Secure Payment Gateway: Mandate all payments through the app to prevent monetary disputes and enhance security.
9. Local Law Compliance
- Country-Specific Policies: Tailor safety protocols to adhere to local legal requirements, including labor and tourism regulations.
- Partner with Local Authorities: Establish collaborations with local governments or tourism boards for additional oversight and resources.
10. Community Engagement
- Safety Tips: Provide pre-trip safety tips and cultural guides for travelers.
- Feedback Mechanism: Regularly collect feedback on user experiences to improve policies and app features.